Emma · DSE Group
Data deletion instructions
If you have messaged a business that uses Emma on WhatsApp, Facebook Messenger, Instagram or website chat, you can ask us to delete your conversation history and identifiers.
How to request deletion
- Email dan@dsegroupae.com with the subject "Data deletion request".
- Tell us the business you messaged and the channel you used.
- Include the identifier for that channel so we can find your conversation:
- WhatsApp: your phone number with country code
- Messenger: your Facebook name as shown in the conversation
- Instagram: your Instagram username
- Website chat: the approximate date and time of the chat
What happens next
We confirm receipt, may ask you to verify that the conversation is yours, and delete your messages, identifiers and conversation records from our systems within 30 days. We then reply to confirm the deletion. Copies held by the business itself, or by Meta in your own messaging app, are outside our systems. Ask the business or use the app's own controls to remove those.
Removing access from Facebook or Instagram
If you connected your account to this app, you can also remove it from Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites), select the app and choose Remove.